1. Orders & Shipping

Q: How long does shipping take?
A: Our standard shipping time is 7-12 business days, depending on your location. Processing takes 1-2 business days before the order is shipped.

Q: Where do you ship from?
A: We ship directly from our trusted global suppliers, including warehouses in Asia, Europe, and the USA, to ensure the best prices and availability.

Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. You can track your package from Tracking page.

Q: Do you offer express shipping?
A: Currently, we offer standard shipping. However, for some products, express shipping options may be available at checkout.

Q: My order hasn’t arrived yet. What should I do?
A: If your order is delayed, please check your tracking status first. If it's still not delivered within 30 days, contact us at [Your Email].

2. Payments & Pricing

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and secure payment gateways to protect your information.

Q: Do you charge taxes?
A: Any applicable taxes or customs fees are determined by your country’s policies. Customers are responsible for any customs duties that may apply.

3. Returns & Refunds

Q: Can I return my order?
A: Yes! We offer a 30-day return policy. If you're not satisfied, contact us within 30 days of receiving your item. The item must be unused and in its original packaging.

Q: What if my item is damaged or defective?
A: We apologize for any inconvenience! Please email [Your Email] with a photo of the damaged item, and we’ll send a replacement or issue a refund.

Q: How long does it take to process a refund?
A: Once your return is received and inspected, we will process your refund within 5-7 business days.

4. Products & Availability

Q: Are your products high quality?
A: Yes! We source our products from reliable suppliers and ensure they meet our quality standards before shipping.

Q: What if the item I want is out of stock?
A: If an item is out of stock, you can sign up for a restock notification by entering your email on the product page.

Q: Do you offer bulk discounts?
A: Yes, we do! If you're interested in bulk orders, please contact us at [Your Email] for a special discount.

5. Customer Support

Q: How can I contact customer support?
A: You can reach our support team via:
📧 Email: [Your Email]