Shipping Policy – Marisa & Co.

Effective Date: 4/1/2025

At Marisa & Co., we believe the journey your jewelry takes should feel just as thoughtful as the pieces themselves. Below you’ll find everything you need to know about how and when your order will arrive.

Processing & Handling Time

Every order is prepared with care. Please allow 1–3 business days for processing (excluding weekends and holidays).
During peak seasons or special promotions, processing may take slightly longer—but we’ll always keep you informed.

Once your order is on its way, you’ll receive a confirmation email with tracking details.

Shipping Times & Delivery

To offer you elevated style at accessible prices, we partner with trusted international suppliers. Estimated delivery times are as follows:

Standard Shipping: 7–12 business days

Express Shipping: 5–7 business days

Note: Timelines are estimates and may be affected by customs or carrier delays beyond our control.

Shipping Costs

Standard Shipping: Always free

Express Options: Available at checkout for an additional cost (if applicable)

Order Tracking

You’ll receive tracking details within 3–5 business days of placing your order.
Please allow time for the carrier’s system to update tracking status.

Need help? Reach us anytime at help@marisaandco.com.

Customs, Duties & Taxes

Any customs, duties, or local taxes applied upon arrival are the responsibility of the customer. These fees vary by country.
We recommend checking with your local customs office for further details.

Lost, Stolen, or Delayed Shipments

While we work with reliable carriers, Marisa & Co. is not liable for lost, stolen, or delayed packages due to carrier issues or delivery address errors.

If your package is marked "delivered" but can’t be found, check with neighbors or your local post office first.
Still no luck? Contact us—we’ll do our best to support you.

Incorrect Shipping Address

Please double-check your shipping details at checkout.
If your order is returned due to an incorrect address, we can reship it—shipping costs will apply.

Questions? We’re Here.

Reach out to our support team anytime at help@marisaandco.com.
We’re here to make sure your experience sparkles as much as your piece does.